TERMS AND CONDITIONS

Girasal Limited, Unit 3E, Marbridge House, Harolds Road, Harlow, United Kingdom, registered under number 14930167(hereinafter referred to as the“Company“,“we”,“us” or“our”) welcomes you to the DreGadgets webshop , hereinafter referred to as the “Site”). These Terms and Conditions (the “Terms”), together with the Company’s Privacy Policy, govern your use of the Site and the services, tools, features and content operated by the Company (together with the Site, the “Services”), and provided to you, the user (the “User”, “you” or “your”), subject to your acceptance of all of the terms, conditions, policies and notices set forth herein.

The company is not a wholesaler and sells only to private consumers. The company operates on a B2C (business-to-consumer) model where the user is exclusively recognized as the final consumer of the goods sold.

By accessing or using any part of our site and/or purchasing anything from us, you are engaging in our service and agreeing to be bound by the terms.

Please read these Terms carefully before accessing or using our Site and Services. By accessing our Site and using the Services, you acknowledge that you have read and accepted these Terms in their entirety and agree to be bound by them. These terms and conditions are binding on you from the moment you begin using the Site and will remain in effect until terminated or until you use the Site.

  1. INTRODUCTION

1.1 By using the Site and the Services, you represent and warrant that you are at least the age of majority in your state or province of residence, or that you are of the age of majority in your state or province of residence and that you have given us your consent to allow one of your minor dependents to use this Site. If you are under the age of majority or are accessing this site from a country where such material is prohibited, please leave the site now as you do not have proper authorization and your continued use of the site will be in violation of these terms. We may, in our sole discretion, refuse to offer services to any person or entity and may change its eligibility criteria at any time.

1.2 As a condition of use, you agree not to use the Services for any purpose that is prohibited by these Terms or by the laws of your jurisdiction (including, without limitation, copyright laws). You are responsible for all your activities related to the services.

  1. PRODUCTS, ORDERS AND SHIPPING

2.1 We currently offer for sale the products listed on our Site. We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that the device you receive will be exactly the same color.

2.2 By placing an order, you are offering to purchase a product and you are subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

2.3 Receipt of an electronic or other order confirmation does not signify our acceptance of your order and does not constitute confirmation of our offer to sell. The company reserves the right, at any time after receipt of your order, to accept or decline your order for any reason.

2.4 We reserve the right to reject any order placed by you, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will usually try to notify you, using the email address you provided when you placed the order.

2.5 We do not warrant that the quality of the products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the products, services will be corrected.

2.6 When you place an order, you agree that all the details you provide to us are true, current, complete and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the Services, so that we can complete your transactions and contact you if necessary. The transfer of risks and benefits takes place when the goods have been loaded by the carrier.

2.7 If we find that you have provided an incorrect or incomplete delivery address, we will contact you shortly after purchase by email to verify the delivery address you have provided. If, after our first attempt to contact you, we are unable to reach you by email or if you do not provide us with a complete and valid shipping address, we will hold your order for up to 25 days. If no correct address has been provided, your order will be cancelled.

2.8 Please note that we are not able to deliver to packing stations or PO boxes. We will try to contact you to request an alternate shipping address using the email address you provided when you placed your order. An incorrect address may cause a delay in delivery. If we are unable to ship the order, we will have to cancel it.

2.9 All prices listed on the site do not include shipping and associated additional costs, all of which will be at your expense. We are not responsible for customs and taxes applied to your order.

2.10 Product costs may fluctuate. All prices advertised on our site are subject to change without notice.

2.11 Actual shipping costs depend on your location and other factors. The shipping cost of your order will be calculated and displayed at the time of purchase.

2.12 We strive to deliver our products within 7 to 10 working days of the order. However, please note that in certain situations beyond our control, delivery may take up to 30 days and delays in delivery may occasionally occur.  Shipping times may vary depending on availability and subject to any delays resulting from ocean carrier delays or superior force for which we will not be responsible.

2.13 We make every effort to avoid shipping damage, but it can happen occasionally. Under no circumstances will we be responsible for any costs, losses, depreciation or damage to the packages during transport. If you receive a shipment with visible damage and discover that the product was damaged in transit, contact our customer service department immediately to file a complaint. We also advise you to keep all packaging details and damaged products until you are assisted. If the product is defective or damaged, please note that we may require proof (image or video) in order to process the compensation.

2.14 For items not received, you can send us a complaint after 30 days from the date of shipment. We are not responsible for claims received after the 90 day period from the date of shipment. After receiving a complaint, we open an investigation procedure with our sender. In the event of a confirmed non-delivery, the carrier will generally attempt to locate and deliver your package. In case of confirmed non-delivery and if your package is not found, we will refund you or reship your order.

2.15 The products sold on our website are intended for personal use only. They are not suitable for industrial, commercial or professional use.

  1. RETURN AND REPLACEMENT POLICY

3.1 You may return your order within 30 days from the date of initial receipt of your order. If you are unwilling or unable to return the item within 30 days of receipt, all returns will be refused. We are not responsible for missing, damaged or incorrect orders or parts after 30 days of receipt.

3.2 To begin the return process, please contact our customer service department:

By sending an email to :

or by calling us at :

and please indicate if you require a replacement or refund.

3.3 In order to be returned, all items must be in the same condition as when purchased (unaltered and unaltered condition), with all original packaging attached and packed in an appropriate shipping box. Some products cannot be returned if the seals have been opened for hygiene reasons. Some health and personal care items are not returnable.

3.4 The product must be returned to the return address provided by our customer service, otherwise we will reject your return. Please confirm the address of the return facility with our customer service department. A valid return tracking code (indicating the correct return address) must be sent to the customer support team in order to process your refund.

3.5 After receiving the returned item, we will inspect it and credit the customer’s account for the original purchase price less shipping and handling within 30 days of receiving the returned item at the return center.

3.6 All return arrangements and costs are arranged and paid by you. Shipping costs are not refundable. If you are shipping a high-value item, you should consider using a trackable shipping service.

3.7 The approved refund will be processed in the original payment method and in the original currency. You will receive the credit within a certain number of days, depending on your card issuer’s policies. Any difference in the amount refunded may depend on changes in the exchange rate and will not be refunded.

3.8 We will not refund a customer whose order is not received because the delivery address provided at the time of purchase was incomplete or inaccurate. We will only refund a customer, or offer reshipment, if the package is classified by the shipping company as undeliverable and the address provided is correct. If your package was delivered but you did not receive it, it is your responsibility to contact the shipping company and resolve the problem or file a claim for the missing package.

  1. ACCEPTABLE USE POLICY

4.1 Acceptable use. This site and all its contents are intended solely for your personal, non-commercial use. You may download, copy and print selected portions of the Content and other downloadable materials displayed on this Site for your personal, non-commercial use only, provided you retain all copyright and other notices contained on the Site or in the Content. Except as set forth above, you may not reproduce, copy, publish, transmit, distribute, display, modify, post, upload, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, this Site or any related software, in any form or by any means. Any other use, including reproduction, modification, distribution, transmission, republication, display or performance of the content of this site is strictly prohibited.

4.2 As a condition of use, you agree not to use the Site for any purpose that is unlawful or prohibited by these Terms or by any applicable law, or for any other purpose not reasonably intended by the Company.

4.3 In addition, you agree not to, in whole or in part:

4.3.1 Use or access the Site in a manner that: (a) violates any applicable law; (b) violates the rights of a third party; (c) purports to subject the Company to any other obligations; or (d) for any purpose not expressly authorized by these Terms ;

4.3.2 Rent, lease, sell, resell, loan, assign, sublicense, license, copy, distribute or otherwise commercially exploit, or otherwise transfer the rights to use the Site or its content;

4.3.3 Cause or permit decompilation, reverse assembly, reverse engineering or otherwise attempt to discover the source code of any part of the Site or the Company’s intellectual property;

4.3.4 Access or use the Site to (a) build a competitive product or service, (b) build a product using ideas, features, functions or graphics similar to those on the site, or (c) copy the ideas, features, functions or graphics of the Site and the Company’s intellectual property or modify, adapt, translate or create derivative works based on the Site;

4.3.5 Take any action that imposes or may impose, in our sole discretion, an unreasonable or disproportionately large load on our infrastructure. You must not attack the site through a denial of service attack or a distributed denial of service attack.

4.3.6 Interfere or attempt to interfere with the proper working of the Site or any activity conducted on the Site. You must not misuse the Site by knowingly introducing viruses, Trojan horses, worms, logic bombs or any other malicious or technologically harmful material.

4.3.7 Circumvent any measures the Company may use to prevent or restrict access to the Site. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.

4.3.8 Delete, fail to reproduce or alter any patent, copyright, trademark or other proprietary notices, legends or labels that appear on the Site.

4.4 Without limiting the foregoing, you shall at all times comply with these Terms and the Privacy Policy, as they may be amended in the Company’s sole discretion, and you may not use the Site to: (a) send spam or send duplicate or unsolicited messages in violation of applicable laws; (b) send or store any infringing, obscene, threatening, defamatory or otherwise illegal or tortious material, including material that is harmful to children or violates the privacy rights of any third party.

  1. CONTENTS

5.1 Unless otherwise specified, all materials, including images, text, illustrations, designs, music clips, downloads, icons, photographs, programs, video clips, and written and other materials that are part of this Site (collectively, the “Content”) are the content of this website (e.g., the “Content”) is the subject of intellectual property rights, including, without limiting the generality of the foregoing, copyrights and trademarks, owned by or licensed to the Company or its respective affiliates, and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of the company and is also protected by U.S. and international copyright laws.

5.2 Permission to use the Content is granted, provided that (1) the above copyright notice appears on all copies; (2) use of the Information is for informational and non-commercial or personal purposes only; (3) the Information is not modified in any way; and (4) no graphics available on this Site are used separately from accompanying text.

5.3 You agree not to circumvent, disable or otherwise interfere with any security features of the Site or features that prevent or restrict the use or copying of any Content or that apply restrictions to the use of the Site or its Content.

5.4 We are not responsible if the information provided on this website is not accurate, complete or up-to-date. The content of this site is provided for general information purposes only and should not be relied upon or used as the sole basis for decisions without consulting primary, more accurate, complete or timely sources of information. Any use of the content of this site is at your own risk.

5.5 We reserve the right to change the content of this site at any time, but we have no obligation to update the information on the site. You agree that it is your responsibility to monitor changes to our site.

5.6 Information on the Site or the Product may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the site is inaccurate, at any time and without notice (including after you submit your order).

5.7 We are not obliged to update, amend or clarify any information on the Site, including but not limited to pricing information, except as required by law. The absence of a specified update or refresh date applied to the site should be taken to indicate that all information on the site has been changed or updated.

5.8. For all ratings, comments, feedback, postcards, suggestions, ideas and other submissions disclosed, submitted or offered to Company on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”), you grant Company a perpetual, royalty-free, irrevocable, transferable, unrestricted right and license transferable, unrestricted, sublicensable right and license to use the Comments in any manner the Company chooses, including, but not limited to, using, copying, reproducing, disclosing, modifying, deleting in its entirety, adapting, publishing, displaying, translating, creating derivative works from and/or distributing such Comments and/or incorporating such Comments in any form, media, or technology, throughout the world and for any purpose whatsoever, without restriction and without compensating you in any way. You hereby waive all moral rights in the Comments in favor of the Company and its successors, assigns and licensees.

5.9 For this reason, we ask that you do not send us any feedback that you do not wish to license to us as described above, including any confidential information or original creative materials such as stories, product ideas, computer code or original artwork. You grant the Company the right to use the name you submit in connection with any comment. You agree that your comments do not violate the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or computer viruses or other malicious software that may in any way affect the operation of the Service or any related web site. You agree not to use a false email address, impersonate any person or entity, or mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make and you agree to indemnify the Company and its affiliates for any claims arising out of or relating to any comments you submit.

  1. INTELLECTUAL PROPERTY RIGHTS, FEEDBACK

6.1 The Company (or its licensors) will retain all intellectual property rights in and to all of the Company’s business, information, technology and other proprietary materials, including, but not limited to, the Site and the Products, (including, but not limited to, all software, concepts, methodologies, techniques, models, templates, algorithms, trade secrets, processes, information, materials, source codes, structure, sequence, organization, “look and feel”, images, text, graphics, illustrations, data and know-how contained therein all modifications, alterations, updates, upgrades and improvements thereto, all documentation and manuals relating thereto and all other aspects of this technology or product) or any derivative thereof, the name “Dregadgets” or any derivative thereof and all other names and logos and all related product and service names, design marks and slogans, trademarks (whether registered or not) owned or controlled by the Company and made available to you through the Site or otherwise (“Dregadgets”).Intellectual Property“).

6.2 Except as specified herein, you acquire no rights, express or implied, in the Site, including all upgrades, modifications, new versions and releases, and you have no right to commercialize or transfer the Site, in whole or in part. No license, right or intellectual property right in any trademark, trade name or service mark of the Company is granted under these Terms.

  1. PERSONAL INFORMATION

7.1 Our privacy policy sets out how we use your personal information and can be found on our website. By using our site or purchasing our products or services, you consent to our use and sharing of your personal information in accordance with the terms of our privacy policy.

7.2 We represent and warrant that we will at all times comply with all requirements of the applicable Privacy Rules and refrain from engaging in any conduct that places or is likely to place the other party in breach of the applicable Privacy Rules.

7.3 We are acting as your Service Provider (as defined by the California Consumer Privacy Protection Act (“CPPA”)).CCPA“)) with respect to Personal Information (as defined in the CCPA) that we process on your behalf in accordance with these Terms. We do not use or disclose this personal information for any purpose other than (a) for commercial purposes to provide the service, or (b) as otherwise permitted under the CCPA. These purposes include ad serving, frequency capping, security and fraud detection, debugging, forecasting, reporting and measurement, and improving and developing the functionality of the service, but exclude combining personal information for cross-context behavioral advertising. This section applies only to the extent that the CCPA applies.

  1. THIRD PARTY LINKS

8.1 The Site may provide you with access to other websites, services or resources on the Internet, and other websites, services or resources may contain links to the Websites.

8.2 When you access third party resources on the Internet, you do so at your own risk. These other resources are not under our control, and you acknowledge that we are not responsible for the content, functions, accuracy, legality, appropriateness or any other aspect of these websites or resources. The inclusion of such a link does not imply our endorsement or any association between us and their operators.

8.3 You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any such website or resource. Please review the third party’s policies and practices carefully and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party in question.

  1. DISCLAIMERS

9.1. General Disclaimer

9.1.1 Your visit, access, registration or use of the Site in any way is at your own risk. The Site, the success or performance of the Site and all information, communications, content, features, products and services offered, sold and/or licensed on or through the Site are provided to you on an “as is”, “where is”, “as available” and “with all faults” basis. The Company does not make, nor has it made, any representations or warranties of any kind (direct or indirect, oral or written, express or implied) to you regarding the Site, the success, performance, functionality, reliability or security of the Site or any such information, communications, content, features, products or services.

9.1.2 The Company expressly disclaims all express warranties, implied warranties (including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, good faith and fair dealing, title, non-infringement, quality, accuracy, reliability and performance) and warranties arising from course of conduct, trade practice, custom and usage of trade with respect to the Site, the success, performance, functionality, reliability or security of the Site and such information, communications, content, functions, products and services.

9.1.3 IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL (INCLUDING LOST PROFITS), CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE EXISTENCE OR USE OF THIS WEB SITE AND/OR THE INFORMATION OR CONTENT PUBLISHED ON THIS WEB SITE, WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.2 Product Disclaimer

9.2.1 All descriptions, images, references, features, content, specifications, products and prices of products or services offered by the Company on or through the Site are subject to change at any time without notice. Some weights, measurements and other descriptions are approximate and are provided for convenience only. The inclusion of products or services through the Site does not imply or warrant that they will be available.

9.2.2 Any information provided on this Site is for informational purposes only and is not intended to replace professional advice or any information contained on or in any product label or packaging. Use of these documents, information and opinions is at your own risk. The Company disclaims any and all liability for injuries, damages or other consequences caused by or otherwise related (directly or indirectly) to any action or inaction you take in reliance on the recipes, tips, instructions and other information and resources available on this site. Products should be used only as directed on the label.

9.2.3 You are responsible for verifying and complying with all applicable local, state, federal and international laws (including minimum age requirements) with respect to the receipt, possession, use and sale of any products or services ordered or purchased through the Site.

9.2.4 The Company reserves the right, with or without notice, to take any one or more of the following actions:

  • limit or discontinue the availability of such product or service;
  • impose conditions on the honor of any coupon, coupon code, promotional code or similar promotion;
  • prohibit you from conducting or completing any transaction through the Site;
  • refuse to provide you with such a product or service.

9.2.5 THE LAWS OF SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF STATUTORY WARRANTIES AND THE EXCLUSION OR LIMITATION OF REPRESENTATIONS MADE REGARDING GOODS OR SERVICES, SO SOME OR ALL OF THE EXCLUSIONS OR LIMITATIONS OF THIS PROVISION MAY NOT APPLY TO YOU. THIS DISCLAIMER IS AN ESSENTIAL PART OF THESE TERMS. THE ABOVE DISCLAIMERS SHALL SURVIVE THE TERMINATION OF THESE TERMS AND CONDITIONS OR YOUR RIGHT TO USE THIS WEB SITE.

  1. LIMITATION OF LIABILITY

10.1 In no event will the Company or any of its officers, directors, members, managers, owners, partners, agents, employees, representatives, parents, subsidiaries, affiliates, successors, trustees, assignees, contractors, vendors or licensees be liable to (or obligated to indemnify) you or any third party for any direct, indirect, punitive or special damages (including, without limitation, legal fees, attorney’s fees, lost profits, replacement costs or costs of repair) caused by or arising out of or in connection with your access, inability to access, registration, inability to register, use or inability to use the Site; unauthorized access to or alteration of your information; any statement, content or conduct of any third party on, through or in connection with the Site, or made or provided in the course of your visit, access, registration or use of the Site; any hacking, denial of service attacks, data security breaches or other third party conduct that may compromise your personal information or damage your device(s), software, operating systems, files, media or networks; any transmission, uploading or infection of any software, system, program, file, process, device, application or routine (including, without limitation and by way of example only, bots, scrapers, spiders, viruses, spyware and malware) that could compromise your personal information or damage your device(s), software, operating system(s), file(s), carrier(s), network(s); your reliance on any information or content found on, through or in connection with the Site or made or provided in the course of your visit, access, registration or use of the Site; any act, error or omission of any third party vendor, if any; any product or service offered or sold by the Company on or through the Site.

10.2 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY OR CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS OR LIMITATIONS IN THIS PROVISION MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE COMPANY’S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

10.3 THE ABOVE LIMITATION OF LIABILITY SHALL SURVIVE THE TERMINATION OF THESE TERMS AND CONDITIONS OR YOUR RIGHT TO USE THIS SITE.

  1. INDEMNIFICATION

11.1 If you fail to comply with any of the Terms (whether intentionally or unintentionally), then you accept full responsibility for the consequences thereof (including, without limitation, all unauthorized charges and payments, all unauthorized changes to your information and settings), and you agree to indemnify, release and hold us and our officers, directors, members, managers, owners, partners, agents, employees, representatives, parents, subsidiaries, affiliates, successors, trustees, assignees, contractors, vendors and licensees, for any breach by you of any of the terms and conditions of these Terms, including, but not limited to, any breach by you of any of the representations and warranties set forth above, any breach by you of any third party rights including, but not limited to, a right of privacy or intellectual property right, for any violation by you of any applicable law, rule or regulation, and for any claim or damage resulting from any of your content; and against all liabilities, claims, suits, demands, actions, judgments, losses, damages, fines, penalties and expenses (including reasonable outside costs and attorneys’ fees) incurred by such Indemnitees, or asserted against such Indemnitees by third parties, arising out of or in connection with your failure to comply with these terms or conditions.

11.2 This provision shall survive the termination of these Terms and shall remain in full force and effect.

11.3 The disclaimers and limitations set forth in the above sections are not intended to limit liability or alter your rights as a consumer that cannot be limited or altered under applicable law.

  1. TERMINATION

12.1 These Terms and Conditions shall continue and remain in effect until terminated in accordance with the terms and conditions of these Terms and Conditions. The Company may terminate these Terms at any time, for any or no reason, and without notice (including, without limitation, if the Company believes that you have violated or acted inconsistently with any of the terms or conditions of these Terms).

12.2 You may terminate these Terms at any time and for any or no reason by notifying us that you no longer wish to use our Services, or when you cease using our Site. If these Terms are terminated for any reason, all rights granted to you under these Terms shall automatically revert to the Company, and the following shall survive in perpetuity: all terms defined in these Terms; all rights and privileges in these Terms that have been granted and/or accrued in favor of the Company and/or any of the Company’s officers, directors, members, managers, owners, partners, agents, employees, representatives, parents, subsidiaries, affiliates, successors, trustees, assignees, contractors, vendors, or licensees as of the date of termination of these Terms; all payments due as of the date of termination; all disclaimers, limitations of liability and limitations of remedies; all representations, warranties, covenants, certifications, releases, indemnifications and promises made by you in connection with these Terms.

12.3 If you breach these Terms, we may suspend or terminate your Service immediately without notice (except to the extent prohibited by law) and you will remain liable for all amounts due up to and including the date of termination; and/or as a result, we may deny you access to our Services (or any part thereof). You are in breach of these Terms by failing to comply with any provision of these Terms or any other agreement between us.

  1. APPLICABLE LAW

13.1 These Terms, and any action related to them, shall be governed by and construed in accordance with the laws of The Netherlands, without reference to its conflict of laws principles.

13.2 Any cause of action or claim you may have against the Company must be commenced within one year after such claim or cause of action arose. You and the Company consent to the exclusive jurisdiction of The Netherlands to resolve any dispute, claim or controversy relating to these Terms.

  1. GENERAL CLAUSES

14.1 The Company is entitled to revise, amend and/or modify these Terms at any time at its own discretion, and by using this Site, you are expected to review these Terms regularly. Your continued use of the Site following such changes constitutes your acceptance of those changes. If you do not agree with these terms and conditions or any subsequent changes to these terms and conditions, do not use or access (or continue to access) the Site.

14.2 Headings are included for convenience only and shall not be taken into account in interpreting these Terms. For the avoidance of doubt, as used in these Terms, the word “including” means “including but not limited to”.

14.3 If any provision of these Terms is held to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be severed without affecting the remaining provisions hereof.

14.4 These Terms, including the legal notices and disclaimers contained on this Site, constitute the entire agreement between the Company and you with respect to your use of this Site, and supersede all prior agreements and understandings with respect thereto.

14.5 The Company shall be entitled to assign, innovate, transfer and subcontract its rights and/or obligations under these Conditions without any notice. However, you may not assign, transfer or subcontract any of your rights and/or obligations under these Terms.

14.6 Any failure or delay by the Company in enforcing any right, power or remedy under these Terms or applicable law shall not be deemed a waiver of such right unless the Company does so in writing.

14.7 The Company may provide notices to you by e-mail or by posting them on the Site, as determined by the Company in its sole discretion. Company reserves the right to determine the form and means of providing notices to users, provided that you may opt out of receiving certain means of notification as described in these Terms. The Company is not responsible for any automatic filtering that you or your network provider may apply to email notifications that we send to the email address you provide.

  1. CONTACT INFORMATION

If you have any questions, complaints or claims regarding the terms and conditions, please contact our customer service:

By sending an email to :

or by calling us at :

The company does not guarantee a response time but will answer questions as soon as possible.

Contact Us

Do you have a question for us?

If you have any questions regarding our products or your order, please don’t hesitate to contact us: via email: support@dregadgets.com or call us at: + 44 20 3885 0714

We will get back to you as soon as possible.

Orders

How do I place an order?

To place your order online, visit our website and choose which product you are interested in buying.

You may also want to consider purchasing an additional unit for a friend or a family member. In this case we have bundle deals – The more units you buy means the more you save! Once you have selected the products you would like to purchase, proceed to the checkout.

During the checkout process, you choose your preferred payment method, fill out your payment details, enter your delivery address, and any other details where needed.

Once the order has been placed, you should receive a confirmation email within 24 hours. For any further information please contact us.

How can I cancel my order?

We try to process each order as soon as the order is placed, thus the timeframe to cancel the order is short. The order can only be cancelled if it hasn’t been processed at our logistics center.

If your order has been shipped, you can choose to return the product within 30 days of receiving it. If you have any other concerns, please do not hesitate to contact us.

Was my order successfully placed?

After an order is successfully placed, an order confirmation email will be sent to the email you provided within an hour. If you have not received an order confirmation email, please check your spam folder. Sometimes an email address can be mistakenly typed in, if you don’t receive your order confirmation email within 24 hours, contact us immediately.

Please provide the following details that you used during checkout when contacting us:

- Full name
- Email address provided
- Shipping address
- Screenshot/picture of your payment confirmation

I received the wrong product, what do I do?

If you have received the wrong product, please contact our Customer Support Team and provide the following information:

- Your order ID
- An image of the incorrect item you received.

Our team will do our best to send you a replacement as soon as possible!

I received a defective product, what do I do?

If you think that you have received a defective product, check out the user guide first to make sure that the device was set up correctly.

After ensuring that the product is damaged or defective, please contact our customer support team with the following information:

- Your order ID
- The issue you are currently encountering with the product
- An image or a video of the defective item you received
- An image of the shipping label on your package

One of our customer support agents will assist you as soon as possible.

I am missing one or more products from my order, what do I do?

If you have received the wrong quantity of products, please contact our Customer Support Team and provide the following information:

- Your order ID
- What product are you missing
- An image of the items you received
- An image of the shipping label on your package

One of our customer support agents will assist you as soon as possible.

I’m unsatisfied with the products I received, what can I do?

We offer a 30-day return guarantee on all orders. If you are not 100% satisfied with your purchase, you can contact our Customer Support Team to proceed with the return process, terms and conditions applied.

For you to be eligible for returning the product, you need to contact our Customer Support Team within 30 days of receiving the product.

Payments

What payments methods do you accept?

We always strive to provide our customers with local payment options.

Below are the current payment methods we accept:

- VISA
- MasterCard
- American Express

If one of your preferred payment options is missing, please let us know by contacting us through email and we will look into adding it as an option.

During the checkout process, you choose your preferred payment method, fill out your payment details, enter your delivery address, and any other details where needed.

Once the order has been placed, you should receive a confirmation email within 24 hours. For any further information please contact us.

What currencies do you accept?

We accept currencies of the countries we ship to.

Please note that the currency we charge you in is indicated on the checkout page. There may be additional charges or fees from your bank for the currency conversion if your bank account is in a different currency.

Is your website safe for payments?

Yes! When you make a purchase online on our website, we always safeguard your payment data. That’s why there is an image of a padlock next to the domain address.

In order to do that, we always use an SSL Certificate. There are two easy methods of determining whether a website has SSL certification. First, an icon of a locked padlock should be present in the URL bar at the top of your web browser. Second, another method of identifying a website with an SSL Certification is the domain name:

Secure websites begin with https: Unsecured websites begin with http:// An SSL (secure sockets layer) is an encryption method that all online retailers who deal with credit or debit card details must have. An SSL encryption stops hackers from accessing your personal or financial information, ensuring your details are secure and safe.

The padlock icon means that the site is using encrypted communications to secure any information you submit to it. The “s” in “https” also means that communications between the website and your computer or mobile are secure and encrypted. You should only buy from sites with “https” on their check-out page.

What do I do if my payment keeps failing?

We suggest you use a different payment method and try again. If this issue persists, please contact your bank.

Delivery

How can I track my order?

An automatic shipping confirmation email will be sent to you as soon as your order has been shipped. This will include all shipping information needed for tracking your order.

What is the delivery time?

We try our best to ship your order within 1-2 business days after you have placed the order. However, sometimes processing and preparing for shipping might take longer, especially during the weekends, holidays, unexpected busy periods.

The delivery time also depends on your destination country. Shipping could take around 10-20 business days.

Once your order has shipped you will receive an email with your tracking details. Please note that it can take up to 48 hours for the tracking number to show activity.

Where is my order?

We try our best to ship your order within 1-2 business days after you have placed the order. However, sometimes processing and preparing for shipping might take longer, especially during the weekends, holidays, unexpected busy periods.

The delivery time also depends on your destination country. Shipping could take around 10-20 business days.

Once your order has shipped you will receive an email with your tracking details. Please note that it can take up to 48 hours for the tracking number to show activity.

Depending on the situation, sometimes possible delays that are out of our control could occur. Please be patient for your package if this situation occurs, if you have further questions, our customer support team is always available to assist you.

If you haven’t received your tracking number within 2 business days after placing your order, please reach out to our Customer Service Team.

My order is still in transit but there is no recent update on the tracking page?

Please keep in mind that the expected shipping timeframes are: 10 to 20 business days

If the status on the tracking page shows “awaiting item” from a shipping courier, that means the package has been shipped out from our fulfillment center. The status “awaiting item” will change once the shipping partner has received and scanned the package, which means it will be arriving soon!

If the status does not update from “awaiting item” for more than 10 days, please reach out to our customer support team and we will contact our shipping partner to see what is causing the delay.

Due to issues that are out of our control, different types of events could occur during the delivery. Below are the most common events that could happen to your order, please note that the listed events are including but not limited to:

- Shipping courier awaiting item from our warehouse, a delay in this process could be a handling error on the couriers’ side.
- Package is delayed being affected by external factors such as (shipment flight delay/COVID-19 pandemic complications/high package volume during holidays season)

How can I change my shipping address?

If you wish to change your address, please contact us as soon as possible via phone or email support. Changes can only be made if your order has not yet been processed at our logistics center.

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been processed, we won’t be able to make any modifications.

If you have entered the wrong address and it is too late to change your address, please contact our customer support team for us to further assist you.

My order is returned to the sender, what do I do?

In case your order is classified as undelivered and returned to us, please contact the respective courier first and make sure to have a proof of contact with the courier to provide us. Proof of contact include: screenshot of email or chat conversation with the courier clearly addressing the issue. Please reach out to our Customer Service Team through email, call, or live chat. We will try to rearrange the shipment with the courier and try to deliver the product to you as soon as possible.

Returns & Refunds

What is your return policy?

You may return your order within 30 business days from the day you receive your order (if you comply with our returns policy). If your return request exceeds 30 business days since you’ve received your order, we are sorry but we can no longer offer you a refund or replacement.

- Please first contact our Customer Service Team regarding your request – Product must be returned to the return facility address provided by our Customer Service Team.
- Product must be in new condition, unused/unworn and in its original packaging.
- Product packaging must be intact and returned to us in an appropriate shipping container.
- Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items in their original packaging are qualified for a return.
- Please remember that the shipping cost must be covered by you.
- After receiving the returned item, we will process the refund back to your original payment method. Please note that a restocking fee and the original shipping cost is deducted from the refund amount.

For more information, please visit our Terms & Conditions and Refunds Policy.

How long does it take for my return to be processed?

All products must be returned to the return facility address provided by our Customer Service Team, otherwise we might not be able to process your return request.

Once your return is received and inspected, we will process your refund typically within 2-5 business days.

- Once the refund has been processed, we will also notify you by email. Please do not forget to check your SPAM folder.
- Refunds will be issued back to your original form of payment that was used when placing your order.
- The time of processing may vary depending on the payment method. This time generally takes up to 5 working days.
- Refunds are processed in the same currency as the original order. Possible differences for the refunded amount may depend on the currency exchange rate at the time the refund is processed and will not be refunded.

Do I need to pay for this shipping cost for returning the order?

You will be responsible for paying for your own shipping costs for returning your item(s). We advise you to return it in the same package you received it in. You should consider using a trackable shipping service or to purchase shipping insurance. We don’t guarantee that we will receive your returned item.

For more information, please visit our Terms & Conditions and Refunds Policy.

Warranty

What does my warranty cover?

The warranty you’ve purchased covers any manufacturing defects for a specific timeframe. Please be informed that defective products are eligible for replacement, not a refund.

For further information, please contact our Customer Service Team via email and provide a picture and details of your defective product that needs to be replaced.

How do I claim my warranty?

For warranty claims, please contact our Customer Service Team via email or phone support. A Customer Service representative will be able to assist you and start the process for your claim. Please provide the following information to claim your warranty:

1. Your order ID
2. Your product and reason for claiming warranty