PRIVACY POLICY

This privacy policy (“Policy”, “Privacy Policy”) explains how we collect and use your personal information by using this website, visiting this website, using our applications and services, or otherwise contacting us.

In this privacy policy, your details are sometimes referred to as “Personal Data” or “Personal Information”. We sometimes refer to this action as collecting, protecting and storing your personal data also collectively as “processing” your data.

Company is committed to the Privacy Principles (including the FTC Self-Regulatory Principles for Online Behavioral Advertising) and all relevant provisions of the Fair Credit Reporting Act (“FCRA”), Attack Control. Comply with Unsolicited Pornography and Marketing (“CAN-SPAM Act”), the Telephone Consumer Protection Act (“TCPA”) and other U.S. federal and state privacy laws .

In this policy, “company” or “we”, “us”, “our” means Girasal Limited, a company incorporated in the United Kingdom, having its registered office at Unit 3E, Marbridge House, Harolds Road, Harlow, United Kingdom

  1. What personal data do we collect

By using this website, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and that you have given us your consent to allow your dependents who are minors to use this website.

When you visit our website, we may record/collect the following data:

  • Your phone number and email address.
  • Your IP address and timestamp of your device.
  • Information about your device, browser and operating system.
  • Referrer URLs you use during your visits.
  • Data profile of your registration and deletion of your details on our website.
  1. Why we collect your data?

We collect your data for the following reasons:

  • To provide, operate and maintain our Service and allow access to your account.
  • To process, complete and follow up on cases and requests for products, service, support and information.
  • To check whether you can use our service.
  • To better understand your needs.
  • To improve our service and products.
  • To detect and prevent possible fraud.
  • To send you promotional emails which we think you may find interesting.
  • To contact you so that you can complete surveys and participate in market research.
  • To be able to adapt our website to your online behavior and interests.
  • To comply with the terms of the law, enforce our terms or other legal rights or where required by regulation or required by a court or governmental authority.

We collect personal data that is important for the above purposes and try not to store it longer than the prescribed times. We store your personal data for the time required to fulfill the stated purposes or longer if required by law. After this specific time has elapsed, all data will be deleted.

If you no longer wish to receive emails from the company, you can click the link and unsubscribe.

  1. The legal bases for the processing of personal data

The legal basis for the processing of personal data using cookies is Article 6 Paragraph 1 Letter (a), (b), (f) of the General Data Protection Regulation (GDPR) in conjunction with Section 24 of the Federal Data Protection Act (BDSG) and Article 6 Paragraph 1 Letter (a) of the GDPR for cookies that require consent.

We use your personal data for the above purposes after: (a) your consent; (b) the performance of an agreement with you; (c) our interests in making our website available; (d) our interests to operate our website, unless these are overridden by your interests; (e) comply with legal and regulatory obligations, such as B. records for tax purposes or the provision of information to a public body or authority.

  1. Cookie policy

Cookies are small files of letters and numbers that we store on your browser or on your computer, tablet or mobile device if you agree. Cookies contain information that is transferred to your computer. A cookie file is stored in your browser and enables the website or a third party to recognize you and facilitate your next visit.

If you agree to the use of cookies on our website, you also agree to the use of the data we collect (analyzing web traffic, which websites you spend most of your time on).

The data we collect with cookies is used to tailor our website to your needs. After we have used the data for the analyses, it is completely deleted from our systems.

Please do not think that we will have any control over your computer through cookies. This is just to control which pages you find useful and which you don’t and so we can offer you a better experience.

If you want to disable cookies, you can do this through your browser settings. However, blocking all cookies will have a negative impact on the use of many websites. Also, keep in mind that if you decide not to accept cookies, some features of our Service may no longer work for you.

The legal basis for the processing of personal data using cookies is Article 6 Paragraph 1 Letter (e) of the Regulation (GDPR) in conjunction with Section 24 of the Federal Data Protection Act (BDSG) and/or Article 6 Paragraph 1 Letter (a) of the GDPR for cookies.

  1. Your rights regarding personal data

In addition to applicable data protection laws, you have (under certain conditions) certain rights in relation to your data. You can obtain further information and advice on your rights from the data protection authority in your country. You can request information about your rights by contacting us.

  • The right to object to processing: You have the right to object to certain types of processing, including processing for direct marketing purposes (i.e. emails in which we inform you about other services that may be of interest to you or contact you about various potential offers).
  • The right to be informed: The right to be informed. You have the right to receive information that is easy to understand, how we use your data and what your rights are. Therefore, we are providing you with the information contained in this policy.
  • The right of access. You have the right to access the collected data and you can ask us for other information (same as in this privacy policy).
  • The right to correction:  You have the right to have your data corrected if it is inaccurate or incomplete. You can request that we correct possible errors in our stored data.
  • The right to delete: You have the right, apart from the specific information, to request that your data stored by us be deleted.
  • The right to restrict processing: You have the right to block or restrict further use of your data. If processing is restricted in accordance with these rights, we can still store your data but not use it. We have a list of people who have requested that further use of their information be blocked to ensure this notice is followed going forward.
  • The right to data portability: You have the right to receive and reuse your data for your own purposes across different services. For example, if you decide to switch to a new provider. However, this is not a general right and there are exceptions.
  • The right to lodge a complaint: You have the right to complain to your national data protection authority about the way in which we process your data.
  • The right to withdraw your consent: If the processing of your personal data is based on your consent, you have the right to refuse/withdraw your consent at any time (but what we have done with your personal data up to that point with your consent does not mean that it was unlawful). You can withdraw your consent to the processing of your data at any time.

It is important that the personal information we hold about you is accurate and up to date. Please inform us if your personal data changes during the period for which we store it.

  1. Protection and security of personal data

The company is committed to protecting your information and keeping it confidential. The company has taken all necessary measures to prevent data theft, unauthorized access and disclosure using the latest technologies and software, which help us to keep all the information we collect online secure.

In accordance with the General Data Protection Regulation, we have developed security measures to deal with any potential personal data breach. You and any applicable regulator will be notified in the event of a breach of protection.

We are not responsible for the security of third party applications and services or for the data collected by third parties. Please ask these third parties how they protect your data.

  1. Disclosure of Personal Data/Information

We may be required to disclose your personal information to certain authorities or other third parties in accordance with the law, e.g. B. to law enforcement authorities in the countries where we or third parties operate on our behalf. We can therefore also disclose and otherwise process your personal data in accordance with the law in order to defend the interests of the company, e.g. B. in court proceedings or in connection with official matters.

As a result, in cases where we decide to sell, buy or otherwise reorganize our operations in certain countries, we may disclose your personal information to prospective or actual buyers, or receive personal information from sellers.

  1. Choice and Changes in Information

Our marketing emails will tell you how to unsubscribe from further marketing emails. If you unsubscribe, we will not be able to send you further marketing-related emails. Non-marketing emails include emails about your accounts and our business to you, and may also include requests to participate in surveys about your use of and satisfaction with the Services.

You can send us inquiries about your personal data via our email. You may change your contact or marketing choices, and update, access, delete, or make other changes to your personally identifiable information or any content you post on the Services, as consistent with your rights set forth above. We can only meet the legally required requests.

In addition to the choices, as further explained in this Policy, there are many ways that web browser signals (also: “Do Not Track” or “DNT”) and similar mechanisms can indicate your decision to opt out of tracking, but be aware of all of these mechanisms we are not. You can use other tools to control data collection and usage; including the controls described in this Policy.

  1. International transfer of personal data

We may offer products and services using resources from different countries around the world. If your personal data is transferred from the EU to countries outside the European Economic Area (EEA), necessary security measures will be taken to protect your data; we ensure that all transfers of data comply with applicable data protection laws and our instructions.

  1. Links to Other Sites

Our website contains links to other websites. If you click on these links, the company is not responsible for protecting your data and privacy. Visiting these websites is not subject to the provisions of this data protection agreement. Read the privacy policy of the website you access from our website.

  1. Disclaimer

The Company shall not be liable for any cost, expense, loss of profits, damage to reputation, damage, liability or any other type of loss or damage that you may suffer as a result of your decision to provide your personal information to us. This disclaimer does not apply to users from official areas in which such disclaimers are not permitted.

  1. Changes to this Privacy Policy

The Company may make changes to this Policy at any time and will post the revised version on the Website. If a revised version should represent significant changes, these will take effect immediately and will be noted by the above update date. You should check this page from time to time to be notified of any changes. Your use of the site following such changes will constitute your acceptance of those changes.

  1. Severability

If any provision of this Privacy Policy is prohibited by law or found to be unenforceable, that provision will be severed and the remaining provisions of this Policy will not be affected, so that this Policy will remain in full force and effect as if the unenforceable provision was never part of this Policy.

  1. Governing Law

This Policy and any dispute, controversy, proceeding or claim of any kind arising out of or in any way related to this Policy (including any non-contractual disputes) shall be governed by and construed in accordance with Dutch law.

In the event of a dispute, the parties agree that the competent court in Amsterdam shall have jurisdiction to hear and/or decide any dispute, controversy or claim (including non-contractual disputes, controversy or claim) arising out of or related to these Terms, also with regard to the validity, the creation or the termination.

  1. Contact details

If you have any questions regarding your personal data, access, rectification or deletion of your data, please contact us at:

via email:

or call us at:

We will get back to you as soon as possible.

The Company does not provide a guaranteed response time, but aims to respond to your questions within five (5) business days.

Contact Us

Do you have a question for us?

If you have any questions regarding our products or your order, please don’t hesitate to contact us: via email: support@dregadgets.com or call us at: + 44 20 3885 0714

We will get back to you as soon as possible.

Orders

How do I place an order?

To place your order online, visit our website and choose which product you are interested in buying.

You may also want to consider purchasing an additional unit for a friend or a family member. In this case we have bundle deals – The more units you buy means the more you save! Once you have selected the products you would like to purchase, proceed to the checkout.

During the checkout process, you choose your preferred payment method, fill out your payment details, enter your delivery address, and any other details where needed.

Once the order has been placed, you should receive a confirmation email within 24 hours. For any further information please contact us.

How can I cancel my order?

We try to process each order as soon as the order is placed, thus the timeframe to cancel the order is short. The order can only be cancelled if it hasn’t been processed at our logistics center.

If your order has been shipped, you can choose to return the product within 30 days of receiving it. If you have any other concerns, please do not hesitate to contact us.

Was my order successfully placed?

After an order is successfully placed, an order confirmation email will be sent to the email you provided within an hour. If you have not received an order confirmation email, please check your spam folder. Sometimes an email address can be mistakenly typed in, if you don’t receive your order confirmation email within 24 hours, contact us immediately.

Please provide the following details that you used during checkout when contacting us:

- Full name
- Email address provided
- Shipping address
- Screenshot/picture of your payment confirmation

I received the wrong product, what do I do?

If you have received the wrong product, please contact our Customer Support Team and provide the following information:

- Your order ID
- An image of the incorrect item you received.

Our team will do our best to send you a replacement as soon as possible!

I received a defective product, what do I do?

If you think that you have received a defective product, check out the user guide first to make sure that the device was set up correctly.

After ensuring that the product is damaged or defective, please contact our customer support team with the following information:

- Your order ID
- The issue you are currently encountering with the product
- An image or a video of the defective item you received
- An image of the shipping label on your package

One of our customer support agents will assist you as soon as possible.

I am missing one or more products from my order, what do I do?

If you have received the wrong quantity of products, please contact our Customer Support Team and provide the following information:

- Your order ID
- What product are you missing
- An image of the items you received
- An image of the shipping label on your package

One of our customer support agents will assist you as soon as possible.

I’m unsatisfied with the products I received, what can I do?

We offer a 30-day return guarantee on all orders. If you are not 100% satisfied with your purchase, you can contact our Customer Support Team to proceed with the return process, terms and conditions applied.

For you to be eligible for returning the product, you need to contact our Customer Support Team within 30 days of receiving the product.

Payments

What payments methods do you accept?

We always strive to provide our customers with local payment options.

Below are the current payment methods we accept:

- VISA
- MasterCard
- American Express

If one of your preferred payment options is missing, please let us know by contacting us through email and we will look into adding it as an option.

During the checkout process, you choose your preferred payment method, fill out your payment details, enter your delivery address, and any other details where needed.

Once the order has been placed, you should receive a confirmation email within 24 hours. For any further information please contact us.

What currencies do you accept?

We accept currencies of the countries we ship to.

Please note that the currency we charge you in is indicated on the checkout page. There may be additional charges or fees from your bank for the currency conversion if your bank account is in a different currency.

Is your website safe for payments?

Yes! When you make a purchase online on our website, we always safeguard your payment data. That’s why there is an image of a padlock next to the domain address.

In order to do that, we always use an SSL Certificate. There are two easy methods of determining whether a website has SSL certification. First, an icon of a locked padlock should be present in the URL bar at the top of your web browser. Second, another method of identifying a website with an SSL Certification is the domain name:

Secure websites begin with https: Unsecured websites begin with http:// An SSL (secure sockets layer) is an encryption method that all online retailers who deal with credit or debit card details must have. An SSL encryption stops hackers from accessing your personal or financial information, ensuring your details are secure and safe.

The padlock icon means that the site is using encrypted communications to secure any information you submit to it. The “s” in “https” also means that communications between the website and your computer or mobile are secure and encrypted. You should only buy from sites with “https” on their check-out page.

What do I do if my payment keeps failing?

We suggest you use a different payment method and try again. If this issue persists, please contact your bank.

Delivery

How can I track my order?

An automatic shipping confirmation email will be sent to you as soon as your order has been shipped. This will include all shipping information needed for tracking your order.

What is the delivery time?

We try our best to ship your order within 1-2 business days after you have placed the order. However, sometimes processing and preparing for shipping might take longer, especially during the weekends, holidays, unexpected busy periods.

The delivery time also depends on your destination country. Shipping could take around 10-20 business days.

Once your order has shipped you will receive an email with your tracking details. Please note that it can take up to 48 hours for the tracking number to show activity.

Where is my order?

We try our best to ship your order within 1-2 business days after you have placed the order. However, sometimes processing and preparing for shipping might take longer, especially during the weekends, holidays, unexpected busy periods.

The delivery time also depends on your destination country. Shipping could take around 10-20 business days.

Once your order has shipped you will receive an email with your tracking details. Please note that it can take up to 48 hours for the tracking number to show activity.

Depending on the situation, sometimes possible delays that are out of our control could occur. Please be patient for your package if this situation occurs, if you have further questions, our customer support team is always available to assist you.

If you haven’t received your tracking number within 2 business days after placing your order, please reach out to our Customer Service Team.

My order is still in transit but there is no recent update on the tracking page?

Please keep in mind that the expected shipping timeframes are: 10 to 20 business days

If the status on the tracking page shows “awaiting item” from a shipping courier, that means the package has been shipped out from our fulfillment center. The status “awaiting item” will change once the shipping partner has received and scanned the package, which means it will be arriving soon!

If the status does not update from “awaiting item” for more than 10 days, please reach out to our customer support team and we will contact our shipping partner to see what is causing the delay.

Due to issues that are out of our control, different types of events could occur during the delivery. Below are the most common events that could happen to your order, please note that the listed events are including but not limited to:

- Shipping courier awaiting item from our warehouse, a delay in this process could be a handling error on the couriers’ side.
- Package is delayed being affected by external factors such as (shipment flight delay/COVID-19 pandemic complications/high package volume during holidays season)

How can I change my shipping address?

If you wish to change your address, please contact us as soon as possible via phone or email support. Changes can only be made if your order has not yet been processed at our logistics center.

As part of our satisfaction guarantee, we aim to fulfill and ship your order as soon as possible! Once your order has been processed, we won’t be able to make any modifications.

If you have entered the wrong address and it is too late to change your address, please contact our customer support team for us to further assist you.

My order is returned to the sender, what do I do?

In case your order is classified as undelivered and returned to us, please contact the respective courier first and make sure to have a proof of contact with the courier to provide us. Proof of contact include: screenshot of email or chat conversation with the courier clearly addressing the issue. Please reach out to our Customer Service Team through email, call, or live chat. We will try to rearrange the shipment with the courier and try to deliver the product to you as soon as possible.

Returns & Refunds

What is your return policy?

You may return your order within 30 business days from the day you receive your order (if you comply with our returns policy). If your return request exceeds 30 business days since you’ve received your order, we are sorry but we can no longer offer you a refund or replacement.

- Please first contact our Customer Service Team regarding your request – Product must be returned to the return facility address provided by our Customer Service Team.
- Product must be in new condition, unused/unworn and in its original packaging.
- Product packaging must be intact and returned to us in an appropriate shipping container.
- Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items in their original packaging are qualified for a return.
- Please remember that the shipping cost must be covered by you.
- After receiving the returned item, we will process the refund back to your original payment method. Please note that a restocking fee and the original shipping cost is deducted from the refund amount.

For more information, please visit our Terms & Conditions and Refunds Policy.

How long does it take for my return to be processed?

All products must be returned to the return facility address provided by our Customer Service Team, otherwise we might not be able to process your return request.

Once your return is received and inspected, we will process your refund typically within 2-5 business days.

- Once the refund has been processed, we will also notify you by email. Please do not forget to check your SPAM folder.
- Refunds will be issued back to your original form of payment that was used when placing your order.
- The time of processing may vary depending on the payment method. This time generally takes up to 5 working days.
- Refunds are processed in the same currency as the original order. Possible differences for the refunded amount may depend on the currency exchange rate at the time the refund is processed and will not be refunded.

Do I need to pay for this shipping cost for returning the order?

You will be responsible for paying for your own shipping costs for returning your item(s). We advise you to return it in the same package you received it in. You should consider using a trackable shipping service or to purchase shipping insurance. We don’t guarantee that we will receive your returned item.

For more information, please visit our Terms & Conditions and Refunds Policy.

Warranty

What does my warranty cover?

The warranty you’ve purchased covers any manufacturing defects for a specific timeframe. Please be informed that defective products are eligible for replacement, not a refund.

For further information, please contact our Customer Service Team via email and provide a picture and details of your defective product that needs to be replaced.

How do I claim my warranty?

For warranty claims, please contact our Customer Service Team via email or phone support. A Customer Service representative will be able to assist you and start the process for your claim. Please provide the following information to claim your warranty:

1. Your order ID
2. Your product and reason for claiming warranty